Privacy Policy

1. Introduction

At KeenGrove Stitchery we respect your privacy. This policy explains what information we collect, how we use it, and your rights regarding that data. By using our site and services you agree to the practices described here.

2. Information We Collect

We collect information you provide when signing up for courses, purchasing digital patterns or physical kits, contacting support, or subscribing to our newsletter. Typical data includes your name, email address, shipping address, and payment details processed through secure third-party gateways.

We also receive technical information such as browser type, device, IP address, and pages visited to improve site performance and security.

3. Cookies and Tracking

Essential cookies keep the site functional, remember your cart contents, and allow you to stay signed in. Optional analytics cookies help us understand how visitors use the site. You can manage preferences at any time via the Customize link in the cookie banner.

4. How We Use Your Data

Your information enables order fulfillment, course access, customer support, and sending calm, occasional updates about new knitting workshops. We never sell personal data and limit sharing to trusted service providers under strict confidentiality agreements.

5. Data Retention

We retain account and purchase information for as long as your account remains active or as required for legal and tax obligations. You may request deletion of your account at any time via the Contact page.

6. Security Measures

All sensitive data is encrypted in transit and at rest. We use industry-standard practices to protect against unauthorized access, disclosure, or loss. While no system is completely immune, we continually review and update our safeguards.

7. Your Rights

Depending on your location you may have rights to access, correct, delete, or restrict processing of your personal data. Contact us through our Contact page or email [email protected] and we will respond within 30 days.